Hiraeth Bangor

Information Guide



 Please take time to have a look through our Information Guide as it does contain some important phone numbers and information that you may require during your stay.

Please feel free to contact us on 07730391717 & 07713457875 should you have any queries whilst you are our guests. We hope you will have a pleasant stay and enjoy what Bangor and North West Wales has to offer.

Helpful Information

The full address of the property : 9 Victoria Square, Bangor, Gwynedd, LL57 4SA

WIFI - Wireless Name: Hiraeth, Bangor                   Password: Bookdirect20!

Television - Although we don't have live TV we do have lots of options for you. We are signed in to Netflix, Disney+ , ITV Player, 4OD and BBC iPlayer. You can also watch DVD's through the Xbox 360.  We do not provide an amazon prime account and therefore if you wish to log in to your own, you are more than welcome to! 


If you would like to download any other apps for the tv then you are welcome to.

To turn TV on/off - Press the POWER button at the top of the remote.


Netflix Button  - This takes you straight to the Netflix app where we are signed in as Hiraeth. You can watch tv programmes and films here.


F Play Button ( near the bottom of the remote ) – This takes you to the on demand apps. Here you have access to BBC iPlayer, ITV player and 4OD. 

Tip: If you select channel on the BBC iplayer  it will give you the option to watch what is currently live on that channel.


To turn the Xbox on:


  1. Press big silver button on the Xbox, you will see a green light appear.

  2. Sign in to the Hiraeth account.

  3. The Xbox cannot connect to live, this is why two remotes are provided.

  4. You are now able to insert a DVD/ game of your choice, and we also have the Kinect option, this tells you how to set it up when inserted.

  5. To turn the Xbox off, press the centre silver button, the light will disappear.

Shower -  The shower is an Electric Shower, if it doesn't come on try pulling the cord behind the bathroom door. It is only short so look up near the ceiling.

Cooker & Hob -  The cooker and hob are both electric, there is a red switch on the wall to turn this on. 

Electric Fire - The switch for the fire is behind the leaflets. If you place your hand under the top right side of the fire you will  find 4 switches to change the temperature and light.

House Rules


We do have a few house policies we would kindly like you to adhere to: -

  • Strictly NO SMOKING within any areas of the property;


  • Please treat the property with respect, keep it clean and tidy;


  • Wash all dishes, utensils and pots after use, and prior to putting them away;


  • Don’t leave any food out, uncovered;


  • Switch all appliances off when leaving the property to conserve energy;


  • NO CANDLES are to be used in the property;


  • Please respect the neighbours, and do not play the TV or music too loud;


  • No shoes on the furniture;


  • No jumping on the beds or sofa;


  • Place all rubbish in the general bins within the property


 Thank you and enjoy your stay 😊

Departure Information

Please note that departure time is at 11am if you have Booked Direct through our website otherwise it is at 10am. 


Before you leave, we would be grateful if you could carry out the following: 


  • Please take all recyclable rubbish into the appropriate bins outside into the back, you can either leave the general rubbish in the kitchen bin or take it to the main bin at the back of the house.


  • Place all the dirty laundry in the laundry bags provided on the bed in the double bedroom. 


  • Please clean all dishes and pots before returning them in the cupboards.


  • Turn all lights and TV off.


  • Lock all doors and close all windows prior to leaving.


  • Just close the front door, as it automatically locks. 

We hope you have a safe journey home and return again to stay with Hiraeth Collection.

Travelling around & local Amenities 


Bus Service - There is a bus stop on the main road outside the pub, the main bus stop in the town is next to the High Street. The nearest train station is in Bangor which is approximately 1 mile from the property. 


Local Taxi Firms

Premier Taxis – 01248 362362

Tryfan Cabs – 01248 370127


Library – Ffordd Gwynedd, Bangor, LL57 1DT – 1 Mile 


Supermarkets in the Surrounding Area

Tesco Extra (inc. Petrol Station) – 1 Mile; 

Morrisons – 0.8 Miles;

Asda – 0.8 Miles;

Iceland – Deiniol Centre – 1.1 miles;

Lidl – 0.5 miles;

Aldi – 1.2 miles;

Marks & Spencer’s – 1.2 miles.



City Electrical Factors                            McDonalds

The Range                                                 Farm Foods

Halfords                                                     B&M

B&Q                                                            Gwynedd Motorcycles

Evolutions Bikes (Cycles)                       Argos

Sports Direct                                             Bangor Tyre Service

Curry’s                                                        Rexel Electrics

Pets at Home                                             Kwik Fit

TK Max                                                       Matalan

Carpet right                                               Home Bargains

Dunelm                                                      City Electrical Factors                                   

Majestic Wines                                         

Euro Car Parts                                                                                    


Emergency Information


Our Number’s Amie & Elliot - 07730391717 & 07713457875

Emergency Services (Ambulance, Fire & Police) - 999

Non-Emergency Services (Ambulance, Fire & Police) - 101

Ysbyty Gwynedd Hospital Bangor (1.4 miles) has an A&E Department - 01248 384384

Local Doctors Surgery – Bodnant Surgery  - 01248 364567

Tesco Pharmacy – Tesco Extra, Caernarfon Road - 0345 677 903

North Wales GP Out of house Service(This is a chargeable telephone number) - 0300 123 55 66

Fire blanket - located by the microwave

First aid box - Small cupboard by the sink

Fire extinguisher - by the kitchen bin

Hot Water

Hot water is provided by means of a boiler. The hot water is always on and will take a couple of seconds to run from the taps. If there is no hot water, please give us a call on 07730391717 & 07713457875.


Should you find the need to reset the electrics in the property, the consumer unit is located in the cupboard by the ground floor window by the front door. If for some unknown reason the electricity does not reset please contact us immediately on 07730391717 & 07713457875.

Cold water Supply.

The water stop-tap is located under the sink. If you need to turn the water off in an emergency please turn the tap clockwise to isolate water.  Please call us on 07730391717 or 07713457875 if you have any issues.


Heating is provided by means of a gas boiler. This is controlled by a Hive Thermostat located on the rear wall above the sofa by the kitchen entrance. It is fairly self-explanatory, just turn the dial to increase or decrease the temperature. When leaving please turn the temperature to 15 degrees.