Hiraeth Môn

Information Guide



 Please take time to have a look through our Information Guide as it does contain some important phone numbers and information that you may require during your stay.

Please feel free to contact us on 07730391717 & 07713457875 should you have any queries whilst you are our guests. We hope you will have a pleasant stay and enjoy what Menai Bridge and North West Wales has to offer.

Helpful Information

The full address of the property : Apartment 2, 5 Nant Terrace, Menai Bridge, Anglesey LL59 5EW

WIFI - Wireless Name:  Hiraeth Môn              Password: Bookdirect2021!

Television - Live TV is provided by a Freeview Box. We are also signed in to Netflix, Disney+ , ITV Player, 4OD and BBC iPlayer via an Amazon Fire stick. You can also watch DVD's through the Xbox 360.  We do not provide an amazon prime account and therefore if you wish to log in to your own, you are more than welcome to! 


If you would like to download any other apps for the tv then you are welcome to.

To turn TV on/off - Press the POWER button at the top of the remote.


To turn the Xbox on:

  1. Press big silver button on the Xbox, you will see a green light appear.

  2. Sign in to the Hiraeth account.

  3. The Xbox cannot connect to live, this is why two remotes are provided.

  4. You are now able to insert a DVD/ game of your choice, and we also have the Kinect option, this tells you how to set it up when inserted.

  5. To turn the Xbox off, press the centre silver button, the light will disappear.

Shower -  The shower is an Electric Shower, if it doesn't come on flick the switch in the cupboard next to the bathroom door. It is a large white switch which is labelled.

Cooker & Hob -  The cooker and hob are both electric, there is a red switch on the wall to turn this on. 

Electric Fire - The switch for the fire is behind the leaflets. If you place your hand under the top right side of the fire you will  find 4 switches to change the temperature and light.

House Rules


We do have a few house policies we would kindly like you to adhere to: -

  • Strictly NO SMOKING within any areas of the property;


  • Please treat the property with respect, keep it clean and tidy;


  • Wash all dishes, utensils and pots after use, and prior to putting them away;


  • Don’t leave any food out, uncovered;


  • Switch all appliances off when leaving the property to conserve energy;


  • NO CANDLES are to be used in the property;


  • Please respect the neighbours, and do not play the TV or music too loud;


  • No shoes on the furniture;


  • No jumping on the beds or sofa;


  • Place all rubbish in the general bins within the property


 Thank you and enjoy your stay 😊

Departure Information

Please note that departure time is at 11am if you have Booked Direct through our website otherwise it is at 10am. 


Before you leave, we would be grateful if you could carry out the following: 


  • Please take all recyclable rubbish into the appropriate bins outside into the back, you can either leave the general rubbish in the kitchen bin or take it to the main bin at the back of the house.


  • Place all the dirty laundry in the laundry bags provided in the laundry bin in the double bedroom.


  • Please clean all dishes and pots before returning them in the cupboards;


  • Turn all lights and TV off;


  • Lock all doors and close all windows prior to leaving;


  • Please close and lock the front door and place the keys back into the key box to the right of the door. 

We hope you have a safe journey home and return again to stay with Hiraeth Collection.

Travelling around & local Amenities 


Bus Service - There is a bus stop on the main road outside the house, the main bus stop in the town is located up the road. The nearest train station is in Bangor which is approximately 2.5 miles from the property. 


Local Taxi Firms

Premier Taxis – 01248 362362

Tryfan Cabs – 01248 370127

Library – Ffordd Gwynedd, Bangor, LL57 1DT – 1 Mile 


Supermarkets in the Surrounding Area

Waitrose - 0.5 Miles; 

Morrisons –  2.3 Miles;

Co-Op - 2.4 Miles; 

Asda – 2.7 Miles;

Lidl – 2.7 miles;

Aldi – 3.1miles.

Emergency Information


Our Number’s Amie & Elliot - 07730391717 & 07713457875

Emergency Services (Ambulance, Fire & Police) - 999

Non-Emergency Services (Ambulance, Fire & Police) - 101

Ysbyty Gwynedd Hospital Bangor (2.6 miles) has an A&E Department - 01248 384384

Local Doctors Surgery – Menai bridge Surgery  - 01248 712210

Rowlands Pharmacy – Were Car Park - 01248 712328

North Wales GP Out of house Service(This is a chargeable telephone number) - 0300 123 55 66

Fire blanket - located above the fridge

First aid box - Cupboard under the sink

Fire extinguisher - Main Hallway Stairwell 

Hot Water:

Hot water is provided by means of electric heating points underneath each tap. They can get really hot if left on so please be careful and caution is advised.  The hot water is always on and will take a couple of seconds to run from the taps. If there is no hot water, please give us a call on 07730391717 & 07713457875.


Should you find the need to reset the electrics in the property, the consumer unit is located in the cupboard on the first floor under the stairs on the right. If for some unknown reason the electricity does not reset please contact us immediately on 07730391717 & 07713457875.

Cold water Supply:

The water stop-tap is located to the right of the toilet. If you need to turn the water off in an emergency please turn the tap clockwise to isolate water.  Please call us on 07730391717 or 07713457875 if you have any issues.



Heating is provided by means of electric radiators and can be controlled by the pushing the up and down arrows to adjust the temperature.